CJ Voss
Impact 90-Day Plan AI Enablement Portfolio Contact

VP / Director IT Leadership
Service Delivery • Transformation • AI Enablement

I lead enterprise technology teams to measurable outcomes: higher reliability, faster delivery, lower cost, stronger governance, and practical AI adoption that improves productivity without increasing risk.

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IT Service Delivery Enterprise Architecture DevOps / CI-CD Quality Gates Power Platform Governance AI Operating Model

Impact snapshot

$600K+
Managed services / vendor savings through rationalization & negotiation
+3%+
Uptime / reliability improvements via standardized ops and incident discipline
93%
Mentorship program retention & intent-to-stay; NPS 55
Enterprise
Institutionalized test automation, CI/CD & quality gates at scale

Replace/adjust these metrics to match your final resume bullet values exactly.

Leadership outcomes I’m hired for

Operational Excellence

  • Improve MTTR, SLA compliance, and service experience through work-left, knowledge maturity, and clear ownership.
  • Build consistent incident/problem/change discipline to stabilize production and reduce repeat issues.

Modern Delivery

  • Accelerate delivery with CI/CD, automated testing, quality gates, and pragmatic DevOps practices.
  • Align architecture, platforms, and engineering around business capabilities and measurable KPIs.

AI Enablement (Practical)

  • Deploy safe productivity AI (support triage, knowledge, reporting, SDLC copilots) with guardrails.
  • Stand up governance: data, security, risk, and ROI-based use case intake.

Sample 90-Day Plan (VP/Director level)

Days 1–30: Listen & Baseline

  • Meet stakeholders; confirm business outcomes, constraints, and top pain points.
  • Baseline service KPIs (MTTR, backlog, SLA, CSAT) and delivery metrics (lead time, deploy frequency).
  • Risk review: security posture, vendor health, critical apps, and operational single points of failure.
  • Identify 3 “fast relief” actions (top recurring incidents, top bottleneck, top cost leak).

Days 31–60: Stabilize & Align

  • Launch work-left program: routing accuracy, KB expansion, tiered escalation agreements.
  • Define operating model: RACI, weekly exec metrics, incident/problem/change cadences.
  • Stand up delivery guardrails: CI/CD baseline, test strategy, quality gates, release governance.
  • AI enablement: approve 2–3 low-risk, high-ROI use cases with governance controls.

Days 61–90: Execute & Scale

  • Deliver measurable wins (MTTR reduction, SLA improvement, cost savings, reliability improvements).
  • Roadmap: 12–18 month modernization plan tied to business capabilities and investment themes.
  • Talent plan: skills matrix, mentorship, role clarity, succession, and hiring priorities.
  • AI scale plan: intake process, value tracking, and training/adoption program.

AI Enablement (Executive-ready framing)

Where AI helps fast

Support triage, knowledge generation, reporting summaries, SDLC copilots, policy Q&A, self-service.

Guardrails

Data classification, approved tools, logging, prompt hygiene, human-in-the-loop, and model risk review.

How value is measured

Hours saved, MTTR reduction, ticket deflection, faster cycle time, fewer defects, and adoption metrics.

This section is intentionally practical — it reads like a leader who can ship outcomes, not hype.

Selected case studies (add 3–6)

I can convert each of these into clean 1-page mini case studies with metrics.

Contact

Email: [email protected]
LinkedIn: Add your LinkedIn URL here
Location: Chicago area • Open to hybrid/remote

Optional: add a Calendly link once you’re ready to route recruiter calls cleanly.